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Server off

Mensaje  GM Akane el Dom Sep 12, 2010 10:43 am

Es problema del host, aquí les dejo la información de ellos, así que nos toca esperar, esperemos que sean antes de la WOE


Chicago region is currently unreachable due to the fact that Steadfast's network has failed due to problems with maintenance. You can read their status on their website.

Rest assured that we are applying pressure on Steadfast to correct this issue immediately.

To ensure that other systems run properly, we have turned off the queue runner while this gets resolved. If you need something done in the LA or Germany regions, please open a ticket as the queue will be purged before we start the queue runner back up to ensure that people do not unnecessarily restart their VPSes.

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Re: Server off

Mensaje  GM Akane el Dom Sep 12, 2010 11:39 am

Ya está de nuevo ON

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Re: Server off

Mensaje  GM Akane el Dom Sep 12, 2010 2:05 pm

Nuevas noticias embarassed

Steadfast Networks performed major network maintenance between 12 AM and 6 AM CDT in Chicago which involved the replacement of both of our core routers. This maintenance had complications and there continue to exist various problems with network access. For status updates during the process, please watch this announcement. If you have any questions, please contact support.

Network Maintenance Progress: Core Router Replacement
Posted By: Kevin Stange On: Sep 11 2010 11:39 PM

This announcement will contain progress information involving the core router replacement previously announced. Status updates will be posted with newest entries at the top so that it is easier to see the progress of the maintenance.

Letter from our President/CEO Karl Zimmerman
We fully understand the severity of this situation, that this negatively affects your business, as this is our business, providing reliable connectivity and data center services. Our own business is also damaged greatly by these types of events, we fully understand that and feel that our stellar uptime performance up to this point is a testament to that.

In this case, I am gravely sorry that we have let you down and have not lived up to our promises. What I can do, is assure you that we are working as quickly and efficiently as possible on this matter. At the beginning of the project we had assured all of our in-house engineering staff was on-site for the maintenance, along with 3rd party network engineering for support and additional supervision of the project. We thought we had everything prepared and had spent weeks in configuration and testing, but it appears we were wrong. I don’t need to tell you, but things did not go smoothly. Overall, we faced many instances of undocumented differences in the handling of standardized protocols. During this time, we worked extensively with both Cisco and Brocade engineers. At this point, it is too early to tell whether it is Cisco or Brocade at fault for those issues, but in the end, we understand that the network reliability is fully our responsibility, thus we are to blame.

Once this maintenance is finally completed, we will have significantly improved capabilities, performance, and expandability. With the gear we’ll have another maintenance like this would not be required for a decade, if not more. You have nothing to fear of this being a continuous issue or a recurring event. It was a one-time major network infrastructure improvement.

I am asking you to please stick with us through these times. We have provided robust and friendly service up to this point, don’t let this one incident, even though it is a huge incident, destroy the quality business relationship we have together. If you help us through this time with your understanding, we can assure you we are still committed to providing a steadfast and reliable service and this will pay off long-term dividends.
- Karl Zimmerman

11:32 AM: Core routers are both online. We're bringing things back VLAN by VLAN; as soon as you're back online we'll email replies to existing tickets to confirm that your connectivity has been restored.
7:38 AM: We are continuing to work on outstanding issues caused by the router replacements and currently have no ETA on resolution.
6:06 AM: The problems being caused by the compatibility issue seem to have been solved by removing core4 and replacing it with the Brocade. We are still diagnosing some of the remaining issues and hope to have them resolved shortly.
5:15 AM: The issue was traced to a compatibility issue that prevents the Brocade and Cisco from working together and we are going ahead with completing the replacement of core4 at which point we will resolve all outstanding issues. We are expanding the maintenance period by one hour to deal with this problem.
4:58 AM: We are continuing to work on solving the problems caused by the new router with Brocade. We are attempting several possible solutions at this time and will report when we have additional information.
4:00 AM: We are currently working with Brocade support to attempt to resolve some of the issues that have resulted from the upgrade. We will provide an update as soon as we can.
3:23 AM: We are currently diagnosing known issues with packet loss that are affecting most customers. We will not proceed with the core4 replacement until this problem is resolved.
2:30 AM: core3 has been replaced and we are currently working on bringing the new Brocade router into normal operation status and solving a few complications from the change before we begin the replacement of core4. We will provide an update when this step is complete.
12:53 AM: We are now proceeding with the removal of core3 and replacement with its Brocade equivalent. We will provide an update if there are any issues with this process or when the replacement is completed.
12:25 AM: We are currently verifying configuration settings on the routers to reduce the risk of errors that may cause transition issues. We will provide an update when we are ready to begin the physical migration.
11:39 PM: The maintenance is on schedule to begin at 12:00 AM.


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Re: Server off

Mensaje  Nostradamous el Dom Sep 12, 2010 2:26 pm

algo mas para aclara el server estara inestable por el resto del dia, es posible que se ponga on por un tiempo y luego caiga de nuevo , tengan en cuanta la inestabilidad.

igual postearemos cuando este definitivamente terminados los cambios por parte del servidor host.

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Re: Server off

Mensaje  Nostradamous el Dom Sep 12, 2010 4:12 pm

bueno en vista de que no se podra llevar correctamente la woe, la cancelaremos por el dia de hoy, la woe se aplazara para el proximo domingo y el castillo estara libre toda la semana.


estamos pensando en como poder dar un evento apenas el server este on.

gracias por su comprenciòn.

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Re: Server off

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